L&T Technology Services (LTTS) offers advanced field engineering support services, which help resolve complex machinery issues, control costs, and increase customer satisfaction across the product servicing spectrum.
With businesses generating more revenue from various field service activities, field service support is quickly evolving from a service after-thought into a key differentiator. While process control has been a consistent priority, enterprises also need to account for changing customer expectations, such as quick response to queries, requests for replacements and repairs, and short-term resolutions.
In this scenario, it has become imperative to train and update the skills of the growing workforce in order to adequately support such a service delivery model. Businesses are therefore looking to invest in intelligent, mobile field support service technology solutions capable of instant reporting, tracking, data capture, and retrieval.
L&T Technology Services (LTTS) offers advanced field engineering support services, which help resolve complex machinery issues, control costs, and increase customer satisfaction across the product servicing spectrum. Our 360-degree support services provide holistic coverage—from basic maintenance to parts warranty review and software updates—while ensuring timely delivery, safety and quality. LTTS also delivers end-to-end pre-production field validation and testing solutions in order to ensure hardware and software sustainability. In addition, our resource utilization model—backed by experienced engineers and technicians—is completely scalable and enables us to deliver specific support functions, such as tracking, analyzing, incorporating and re-implementing operation data, in line with project servicing requirements.